FAQs

Yes — local delivery is free to Vancouver, North Vancouver and West Vancouver, with no minimum order. Order before 12:00 pm and Vancouver orders go out the same day; North and West Vancouver are covered on scheduled delivery days.

Yes, and it is free. We will have it ready at 2637 W 4th Ave in Kitsilano. We are open every day from 9 am to 7 pm.

Our free local delivery covers Vancouver, North Vancouver and West Vancouver. For anywhere else in Canada — including Burnaby, Richmond and the rest of the Lower Mainland — rates and timing are set out in our shipping policy. Frozen and raw food is local delivery or in-store pickup only — we don't ship it.

You will get a confirmation email as soon as the order is placed, and a second message when it is on its way. If something looks wrong, call us on (604) 733-3390 — we are a small shop and we would rather sort it out on the phone.

If it has not left the shop yet, almost always. Call (604) 733-3390 or use the contact form and tell us the order number. Same-day delivery orders move quickly, so the sooner the better.

Returns are accepted within 30 days of receiving your order — items unused, with original tags and packaging, receipt or proof of purchase in hand. If your return is approved we send a prepaid return label. The full terms are on our refund policy page.

Some categories are final sale — treats, supplements, grooming products and cleaners among them, for hygiene reasons. If you are unsure before buying, ask us and we will tell you straight.

Tell us and we will fix it. Call (604) 733-3390 or use the contact form with your order number and a photo if it helps. We do not make people argue for this.

That is the part we are actually good at. Bring the bag you feed now, or a photo of the panel on the back, and we will read it with you — including the parts brands would rather you skipped. Our guides are a good starting point too.

We can help you find a food or product that fits a plan, but we cannot diagnose anything. Persistent itching, digestive trouble, weight change or dental problems are a conversation for your veterinarian first.