Terms of Service

Welcome to Urban Paw Pets Ltd. (“Urban Paw Pets,” “we,” “our,” “us”). By visiting our website urbanpawpets.com (the “Site”) or purchasing in-store, you agree to the following Terms of Service (“Terms”). Please review them carefully, as they outline your rights and responsibilities when using our Services.

Our Site is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

1. Acceptance of Terms

By accessing our Site, using our Services, or making a purchase, you confirm that:
- You are at least the age of majority in your province/territory of residence, or have the consent of a parent/guardian.
- You agree to comply with these Terms, as well as our Privacy Policy and Return & Refund Policy.

If you do not agree, please discontinue use of our Services.

2. Products & Health Standards

Urban Paw Pets is committed to pet health, safety, and compliance with Canadian retail standards.

- Consumables (food, treats, supplements): Once opened, they are not eligible for return. Some unopened foods may be returnable under manufacturer rules — our team will advise on eligibility.
- Personal care & grooming items: Final sale once opened (e.g., shampoos, sprays, hygiene items).
- Custom/special orders: Personalized items such as engraved tags or made-to-order products are non-returnable.
- Hazardous items: Aerosols, flammable liquids, and certain flea/tick treatments cannot be returned.

These exceptions ensure the safety of pets and compliance with Canadian health regulations.

3. Orders & Billing

- All prices are in Canadian dollars (CAD) and subject to change without notice.
- We reserve the right to refuse or cancel orders, including limiting quantities per household, payment method, or shipping address.
- You must provide current, complete, and accurate billing and shipping information.

4. Shipping & Delivery

- Orders are processed promptly, subject to stock availability.
- Delivery services (including free delivery promotions) are available in select regions.
- We are not responsible for courier delays, weather disruptions, or factors beyond our control.

5. Accuracy of Information

We make every effort to ensure accurate product descriptions, pricing, and promotions. However, errors may occasionally occur. We reserve the right to correct such errors and update content without prior notice.

6. Use of Our Services

You may not use our Site or products for unlawful purposes or to violate any applicable Canadian laws. Prohibited uses include:
- Uploading viruses, malicious code, or attempting to disrupt Services.
- Misrepresenting your identity or submitting false information.
- Reselling or distributing products without written permission.

Violation of these rules may result in immediate termination of Services.

7. Third-Party Services & Links

Our Site may include third-party tools or links. We do not control and are not responsible for third-party content, terms, or policies. Please review their terms before engaging.

8. User Content & Feedback

By submitting comments, reviews, or suggestions, you grant Urban Paw Pets the right to use, copy, or share them without obligation to compensate you.

You agree not to post unlawful, abusive, defamatory, or harmful content.

9. Warranties & Liability

- Our Services and products are provided “as is” and “as available.”
- We do not guarantee uninterrupted, error-free, or fully secure use of the Site.
- Urban Paw Pets, its staff, and affiliates are not liable for damages resulting from misuse of products, allergic reactions, or indirect losses (e.g., lost profits).

Customers should consult a veterinarian before introducing new food, supplements, or treatments.

10. Termination

We may suspend or terminate your access to our Services if you violate these Terms. You remain responsible for any charges incurred before termination.

11. Governing Law

These Terms are governed by the laws of British Columbia and Canada. Any disputes will be handled within this jurisdiction.

12. Changes to Terms

We may update these Terms occasionally. The most current version will always be posted on this page. Continued use of our Services means acceptance of any changes.

13. Contact Information

Questions about these Terms can be directed to us:

📍 Urban Paw Pets
2637 West 4th Avenue, Vancouver, BC V6K 1P8
📧 info@urbanpawpets.com
📞 +1 (604) 733-3390