Contact us

How can we help?

  • Support

    Already purchased and have a question about your product? Try our FAQs.

  • Returns

    We understand things don't always work out. Visit our returns pages for more.

  • Shipping

    Want to track your order, or get an idea how long delivery may take or see our policy?
A woman sitting on a sofa feeding her dog a treat at home

Get in touch

We're open daily, 9:00 am to 7:00 pm. Send us a message any time and we'll get back to you as soon as we can.

We'll aim to get back to you within 24 hours.

Where are we?

We are one neighbourhood shop in Kitsilano. Everything we sell is picked, packed and delivered from here — come in and say hello, or let us bring it to your door.

Around the shop

  • Urban Paw Pets staff with a branded wagon at the Khatsahlano street festival on West 4th Avenue

    On West 4th

  • A corgi resting outdoors in evening light

    For the dogs

  • Close-up of a tabby cat with green eyes

    And the cats

  • LOCAL SHOP
    Family-owned in Kitsilano
  • SAME DAY
    Order by 12 pm for local delivery
  • EXPERT HELP
    Seven days a week
  • CASE DISCOUNT
    5% off when you buy by the case